Section 6: Disability Hiring Do's and Don'ts

Communicating with People with TBI

(Note: Many people who have TBI don't need any assistance.)

• Some people with TBI may have trouble concentrating or organizing their thoughts. If you are in a public area with many distractions, consider moving to a quiet or private location, and try focusing on short-term goals.
• Be prepared to repeat what you say, orally or in writing. Some people with TBI may have short-term memory deficits.
• If you are not sure whether the person understands you, offer assistance completing forms or understanding written instructions and provide extra time for decision-making.
• Wait for the individual to accept the offer of assistance; do not "over-assist" or be patronizing.
• Be patient, flexible and supportive. Take time to understand the individual, make sure the individual understands you and avoid interrupting the person.