Section 6: Disability Hiring Do's and Don'ts

Remember:

• Relax.
• Treat the individual with dignity, respect and courtesy.
• Listen to the individual. 
• Offer assistance but do not insist or be offended if your offer is not accepted. 
• Don't be afraid to say "I don't know," or "Let me check." You can be clear about the limits of your authority or ability to respond to a person's needs or requests. 
• Be mindful that symptoms of TBI and PTSD may fluctuate and are influenced by many factors - there may be periods of ease and comfort as well as more challenging times.
• Support, patience and understanding go a long way. Be generous with these.