Section 6: Disability Hiring Do's and Don'ts

Communicating with People with PTSD

(Note: Many people who have PTSD don't need any assistance.)

• Stress can sometimes affect a person's behavior or work performance. Do your best to minimize high-pressure situations.
• People experience trauma differently and will have their own various coping and healing mechanisms, so treat each person as an individual. Ask what will make him or her most comfortable and respect his or her needs. 
• Be tolerant if the person repeats his or her stories and experiences, and avoid interrupting the person. 
• In a crisis, remain calm, be supportive and remember that the effects of PTSD are normal reactions to an abnormal situation. Ask how you can help the person, and find out if there is a support person you can contact (such as a family member or your company's Employee Assistance Program).